Be aware that you may need your product key if you received one. Similar to our earlier suggestion of repairing Office (see #3 Repair Your Microsoft Office above), perform the same steps except choose to Uninstall. Not something you want to take on lightly, but sometimes you have to. Note that you can sort by clicking on the Source column. There’s nothing in particular to warn you about, as there are many informational and diagnostic information there, but reading the entries may lead to a clue about what’s going wrong. Both events might contain useful information. Then, look in the Windows Logs…Application table, looking in the Source column for events sourced by “Outlook”:īe sure to look where both Outlook exited and when it was restarted. Wait for it to load, it may take a few seconds. To do that, go to Start and type “eventvwr.exe”. Use The Event Viewerīe sure to check the Application Event Logs in Windows for any clues as well, as that’s where Outlook (and all of Office) write their notifications, warnings, and errors. Try It On a Another Machineĭo you have another machine you can try to duplicate the problem on, preferably with a configuration that is as close to possible to the machine that has the problem? Identifying patterns helps to diagnose what the problem might be. It might help to update all your add-ins, especially if the problem you are experiencing just suddenly started happening on its own (which could be a service pack or Windows update and the add-in vendor may already have a newer version. If you recently updated or purchased just one Sperry Software add-in you need to update them all. Restart Outlook and try to duplicate the problem. This option could be useful if you constantly have to wait for Outlook to rebuild its data file when you restart. Find Microsoft Office in the list and click Change: In Control Panel go to Programs and Features. Full instructions on how to repair Outlook data files can be found at. The LCID for English – United States is 1033. Scanpst.exe is installed when you install Microsoft Outlook and is located at: drive:\Program Files\Common Files\System\MSMAPI\LocaleID folder – where LocaleID is the locale identifier (LCID) for the installation of Microsoft Office. The Inbox Repair tool (scanpst.exe) works on both the Microsoft Outlook Personal Folders File (.pst) and the Outlook Offline Storage File (.ost) data files. A more general version that can also fix Office, Microsoft 365, and other Outlook problems can be found here. Note that the above link is for desktop Outlook for Windows. It can automatically diagnose issues, troubleshoot, and fix problems with Outlook. You can read about it and then run the Microsoft Support and Recovery Assistant to see if that helps. Microsoft has its own tool for automatically scanning and correcting Office when things go awry. Run The Microsoft Support and Recovery Assistant We had at least one corporate customer report that changing the order fixed a problem with the right click menu in our own Reply To All Monitor. Finally, if you are able to narrow it down to a particular add-in, you might be able to reinstall the offending add-in in a different order (assuming you have more than one add-in you can install – some add-ins are installed by Microsoft when Outlook is installed). To uninstall, you should be able to go to Control Panel…Add/Remove Programs, and select Remove (or turn them off temporarily via the registry at HKCU\Software\Microsoft\Office\Outlook\AddIns\\ – then set LoadBehavior to 0 to turn it off, and 3 to turn it on). If Outlook behaves in SafeMode, then you can begin uninstalling add-ins one at a time (temporarily at least). You can start Outlook in SafeMode which will turn them all off (which is probably best to start with). Start Outlook In Safe-Modeĭid you know that you can start Outlook with no add-ins? It’s called “SafeMode”. Read on to find out how to fix common Outlook problems below. So, we have produced this list of general things to try to resolve your problem in Outlook. You can read how to fix your Outlook problem on the internet, but sometimes the suggestions don’t work for your specific case. No matter how well written add-ins are (and even Outlook itself), there will always be the occasional Outlook problem that doesn’t seem to go away or may not be related to add-ins at all.
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